AREA OF APPLICATION
These conditions apply to all purchases of products sold through this website by Miam-Veri d.o.o. to you as a customer.
OFFERS, CONFIRMATIONS AND ACCEPTANCES
All prices, quotations and descriptions on these pages do not constitute an offer, and may be withdrawn or modified at any time prior to our express acceptance of the order. We try to do everything in our power to ensure that the products that appear on the site are available, but we cannot guarantee that all products are always available in stock. We may refuse your order (without obligation) if we are unable to execute or fulfill the order. In the event of non-fulfillment of an order, we will refund any previous payments you have made for that product as soon as possible. When completing the order, an automatic e-mail confirmation of your order is generated. The purpose of such confirmation is to give you the opportunity to confirm your order or correct an error. Please note that any such automatic confirmation does not constitute formal acceptance of the order. Our acceptance of an order is effective at the point where such offer is expressly accepted.
You confirm that the information you provided when creating the order is accurate and materially sufficient for us to fulfill your order. From time to time it is possible that programming or data transcription errors may result in prices that are not correct. We generally have accurate published prices, although we reserve the right to the extent permitted by law to correct the price and offer you new products or services at the correct market prices in situations where the advertised price is an obvious error that proves it is significantly below market.
PRICE AND TERMS OF PAYMENT (WE CANNOT CONFIRM PRICES BEFORE RECEIVING YOUR ORDER)
Prices for products on this site are in effect at the time of order receipt, unless otherwise expressly agreed. Prices may be specified on the pages or orders, but the correct price in the event of any discrepancy is the price at which you are notified that the order has been accepted. We reserve the right at any time prior to acceptance of an order to revise prices, take into account any increase in costs, including (without limitation) the cost of any materials, carriage, labor or increase or the imposition of any tax. We also reserve the right to notify you of any pricing error prior to shipping the product. In such event, if you choose to proceed with your order, you acknowledge that the product will comply with such adjusted prices. Prices (unless otherwise stated) are in the currency quoted on the site. Payment will be made prior to delivery and by such methods as are specified on the Site (and not by any other method, unless we have given our prior consent). We will charge credit or debit cards two business days after receiving notification of payment. We reserve the right to verify credit or debit cards before accepting an order. In the event of non-payment, we reserve the right to submit our claim to the seller for the software product you purchased, without further information to you. As a result, the supplier may be entitled to a claim against you.
DELIVERY AND RISK
Delivery times / dates listed on the Websites in any order of acknowledgment, acceptance or elsewhere are estimates only. While we endeavor to meet such dates, we shall not be liable to you for any delay. In case of inability to deliver the products, we will return the payment upon request. Delivery will be a valid address to the address you sent. You must check the delivery address on the order and notify us without delay in the event of an error. We reserve the right to charge you for any additional charges arising from a change you make to your delivery address after you have submitted your order.
RIGHT TO APPEAL
As a consumer, you are responsible for checking the products upon delivery and verifying that they are in satisfactory condition, in accordance with your description. If you do not notify us of any defects in writing within 2 (two) weeks, your rights arising from the defective product are excluded.
When any product you receive contains software, that software is licensed by us or by the relevant licensor / subject owner of the relevant end user license agreement or other license provisions attached to the software and such software may not be copied, adapted, translated, make available to third parties, distribute, modify, disassemble, or combine with any other software, except to the extent permitted by the license provisions. For technical questions about the product you have purchased, please contact the supplier directly. Please note that Support from the vendor may be in English.
LIMITATION OF LIABILITY
You may not assign your rights to third parties in accordance with these terms. These Terms supersede all prior contracts and employment arrangements, whether oral or written, express or implied, between us. Any prior conflicting titles or provisions are hereby excluded. We reserve the right to change or modify these Terms without prior notice.
According to the law of the Republic of Croatia on the protection of personal data, personal data is defined as any information that refers to an identified natural person or information that can be used to identify a person, to establish identity directly or indirectly. We treat this data as personal data. Data processing is any action performed on personal data, such as collection, storage, use, inspection and transfer of personal data. The manager of the collection of personal data is available via the e-mail address [email protected] or at the address of the company headquarters Palmoticeva 43a, 10000 Zagreb.
We collect data when shopping on the web domain www.software.hr and all subdomains of the domain www.software.hr and for the purpose of delivering products. Providing personal data for the purpose of sale is a contractual obligation, and if you do not provide it, it will affect the correct execution of the contract or even make it impossible. In order to deliver the product ordered through the software.hr online store, it is necessary to enter your personal data (name, surname, delivery address, phone number and email address). Employees of delivery companies with whom Miam-Veri d.o.o. has concluded a contract on the delivery of ordered products.
We collect and process data if you contact us directly for information about products and services via a form on the software.hr website, directly by email, by phone call or in person at the company office. We use the data collected in this way only to process the requested information and user inquiries and for the purpose of ensuring a quality user experience. Customers and users of the software.hr website agree that we process personal data in accordance with the Law on the Implementation of the General Regulation on Data Protection and in accordance with the requested inquiry.
Miam-Veri d.o.o. may collect e-mail addresses of users used to send newsletters or electronic messages containing promotional messages, offers and news.
Entities with whom Miam-Veri d.o.o. can share personal data are social network service providers and in such a case Miam-Veri d.o.o. does not retain the data collected by such registration or the service providers for sending e-mail promotional messages in order to carry out e-mailing activities, advertising and analyzing the use of websites and applications, and monitoring the effectiveness of campaigns. We share personal data only to the extent necessary to perform the service on our behalf.
The company Miam-Veri d.o.o. collects user data in accordance with EU regulations and the Law on the Implementation of the General Data Protection Regulation.
Any user can at any time request access to their personal data and request an update of personal data and possible inaccuracies, ask us to provide you with additional information about the way we use your data, receive personal data about you that you have given us in a structured, commonly used and machine-readable format and - where it is technically possible - to transfer this data to another controller without obstacles if the processing of your data is based on your consent and is carried out in an automated way, to request the deletion of the user's personal data and to request the deletion of data for which they are no longer there is a legal basis for the use. Since users can only request deletion of their personal data, for user protection we may ask you to verify your identity before processing the request. In cases where the processing is based on consent and related to any direct marketing, withdraw your consent with effect in the future so that we stop such specific processing, object to any processing (including profiling) based on a legitimate interest due to your specific situation, unless the reasons for carrying out such processing are stronger than the right to the protection of personal data, ask us to limit the way in which we use your data, for example while the complaint is being processed. Miam-Veri d.o.o. may refuse to implement the request if the privacy of the user or other users is threatened, if the application of the request is contrary to the law, in exceptions for the protection of public interest, legal obligations or the rights and freedoms of others.
Requests for access, correction or deletion of data can be sent to: [email protected] or to the address of the company headquarters Palmoticeva 43a, 10000 Zagreb, Croatia. Processing such a request can be a technically and time-consuming process, and in complex cases or in the case of a large number of requests, a longer time is required to process the data, which we will inform you about in a legal and safe manner.
In order to preserve the security, integrity and availability of customers' personal data, we secure the data with a series of security measures that include encryption, authentication and strictly limited data access. The measures we use include strictly limited access to personal data based on the principle of "necessity to know", use of data exclusively in accordance with legitimate interest, contractual obligation or consent given by the customer, secure data transfer, installation of antivirus programs and firewalls on IT systems for the purpose of detection, prevention misuse of personal data and unauthorized access to data.
We store and process personal data as long as it is necessary for the execution of a specific legitimate purpose, unless the applicable regulations provide for a longer storage period for a particular purpose. In case of giving consent for marketing, we keep the data for as long as the consent is withdrawn. In the case of rejected offers, where consent for marketing has not been given, we keep the data related to the offer for one year, and in case you ask us to delete it, it will be deleted immediately. Personal data that is no longer needed is either irretrievably anonymized or securely destroyed.
Right of access - you have the right to receive confirmation as to whether your personal data is being processed, and if such personal data is being processed, access to the personal data. Access information includes the purposes of the processing, the categories of personal data in question, the recipients or categories of recipients to whom the personal data has been or will be disclosed. You have the right to receive a copy of the personal data being processed. For further copies requested by you, we may charge a reasonable fee based on administrative costs.
Right to rectification - you have the right to correct your inaccurate personal data. Taking into account the purposes of the processing, you have the right to supplement incomplete personal data, including by providing an additional statement.
Right to deletion - you have the right to delete your personal data and we are obliged, under certain conditions, to delete such personal data.
Right to restriction of processing - you have the right to restriction of processing of your personal data. In this case, the corresponding data will be marked and can only be processed for specific purposes.
Right to object - you have the right to object to the processing of your personal data, for reasons related to your specific situation or when personal data is processed for the purpose of direct marketing, and you can ask us to no longer process your personal data.
Right to data portability - you have the right to receive the personal data relating to you that you have provided to us in a structured, commonly usable and machine-readable format and you have the right to transfer that data to another controller, without our interference.
If you want to use the above rights, please contact us at the e-mail [email protected] or at the address Miam-Veri d.o.o., Palmoticeva 43a, 10000 Zagreb.
If you are not satisfied with how we process your personal data, you can contact the Personal Data Protection Agency.
Payment by payment to a transaction account
We deliver the ordered items by Hrvatska Pošta, City Express, Overseas or other courier service. The delivery will take place within 3 days from the day of the order, and at the latest within the statutory period of 30 days. If it is impossible to deliver the selected product because we do not have the product in stock or we can no longer order it, we are obliged to notify the customer in writing, and the customer has the right to cancel the order/contract or agree to a later delivery date. We will try to deliver all ordered items in one package. If this will not be possible due to the stock, we reserve the right to deliver in multiple shipments.
PRODUCT COMPLAINTS are accepted only with the presented invoice as the only proof of purchase. Card slips and similar confirmations cannot replace a receipt. No complaints without an account. In case of a product complaint due to defects or hidden defects, send the product to the address Miam-Veri d.o.o., Palmoticeva 43a, Zagreb.
The European Commission's online dispute resolution platform enables the resolution of disputes related to purchases. Access to the platform via the link http://ec.europa.eu/consumers/odr/ Miam-Veri d.o.o. at this time, it does not participate in the subject procedures for online resolution of consumer disputes.
RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
Only the Buyer who has entered into a distance contract (Internet store, shopping by telephone, catalog sale) may terminate the contract without giving a reason (Article 72 of the Civil Code), within fourteen (14) days from the receipt of the goods, assuming that before received confirmation of prior notice. In the event that he exercises his right, the buyer bears the cost of returning the goods and must return them within 14 days (Article 77 ZZP). The buyer also bears the cost of any reduction in the value of the goods (Article 77 of the Commercial Code) (unpacked goods, lost documentation and parts, damage, use of the goods, etc.), except for what was necessary to determine the nature, characteristics and functionality. If the product is returned defective, with major damages or without parts and documentation, and if the same is not delivered within a subsequent period of 8 days, it is considered that the Buyer has not fulfilled his obligation to return the goods and the Seller is not obliged to return the paid funds. Other rights and obligations are listed in the attached Standard Information Form for unilateral contract termination at the following link: Standard Information Form.
NOTICE ON THE MANNER OF WRITTEN COMPLAINT BY THE CONSUMER
All complaints in accordance with Article 10 of the Consumer Protection Act (N.N. 41/2014) can be sent by mail or electronic mail, as well as in the business premises where you are located. If the complaint is submitted in the business premises, the merchant is obliged to immediately certify its receipt in writing.
Other ways of filing a complaint:
- to the address Miam-Veri d.o.o., Palmoticeva 43a, 10000 Zagreb
- to the e-mail address [email protected]
In order to confirm the receipt of the written complaint in accordance with Article 10, paragraph 5 of the Act, and then to respond to it, please provide the correct information for receiving it.
GOVERNING LAW AND JURISDICTION
The validity and effectiveness of these conditions will be governed by the law of the Republic of Croatia with the exclusion of the UN Convention on Contracts for the International Sale of Goods (CSIG).